The following terms and conditions apply to all transactions on Directfirestore.co.uk. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions.

Please read them carefully and print a copy for future reference.

General terms
Our terms and conditions do not affect your statutory rights. To purchase any items via directfirestore.co.uk you must be at least 18 years of age and goods must be delivered to a UK mainland address. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods
Full detailed specifications are available from the manufacturer's brochures or their websites. Should you require assistance or confirmation of information Directfirestore.co.uk will be happy to assist as per any requests made.

Accuracy of Product Information
Product specifications, images and other information published on directfirestore.co.uk have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public domain sources. The intention of Directfirestore.co.uk is that all information on the website should be as accurate and up to date as possible. However, The intention of Directfirestore.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price
The total price payable for the goods will be debited from your account at the time you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order and or dispute our request. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order & confirmed during the checkout process.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card account in the value of monies paid (including delivery charges).

Payment Methods
We accept all major credit and debit cards including Visa, Mastercard and Switch. At time of ordering you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products . Delivery prices quoted are for most UK Mainland addresses.

Delivery Times
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This does not affect your statutory rights.

Cancellation of Orders

Returned Goods
If you are not totally satisfied with your purchase for any reason. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.
please allow upto 30 days for all card refunds.

In all instances of return of goods by customer choice except for damaged goods, the initial delivery charge paid is non-refundable.

The delivery charge we make is a subsidised charge and does not reflect the true cost of delivering the items we sell. Should you wish to return an item please be aware that should you choose to use our carriers the charge will be a minimum admin and collection charge of £55.

IMPORTANT NOTES.

We will only deliver goods to the address on the order .On delivery our couriers will require you to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery. We also ask that customers check that the number of packages being delivered corresponds with the consignment note. If you do not receive the correct number of items please mark down the number of items received on the consignment note and upon closer inspection notify us of any missing or incorrect items.

Signing the delivery note to accept receipt and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights.

Once you have received goods you will be responsible for their care. Damage incurred to the goods subsequent to delivery will be your responsibility.

Upon fully inspecting the goods any discrepancies such as goods shortages or incorrect goods we ask that you report it to us by email to customerservices@directfirestore.co.uk within a reasonable time.

NON DELIVERY OF GOODS
Once delivery has been arranged it is the customer's responsibility to ensure that someone is at the property to accept the goods. Should our vehicles or vehicles delivering on our behalf arrive and not be able to deliver a fixed charge of £25 will be made. This is the cost incurred for storage of the item and arranging re-delivery or return delivery to our warehouse. By accepting our terms and conditions you are agreeing the additional charge can be taken from your credit or debit card.

In all cases delivery charges are non-refundable once delivery has been attempted.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and return the goods with the carrier. By signing for the goods you are stating that you are willing to keep the goods regardless of condition. Failure to return known damaged goods or failure to fully check items prior to accepting them is the responsibility of the customer.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

IMPORTANT NOTES

ALWAYS CHECK WITH YOUR GAS FITTER THAT THE FIRE YOU ARE LOOKING TO PURCHASE WILL FIT IN YOUR HOME.

Returns
It is your responsibility to ensure that the goods you order are suitable for installation into your home. We urge you to check all measurements and installation requirements with the manufacturer before ordering the product. The information contained in our product guides is for guidance only and should be used in conjunction with the manufacturer's specifications and the advice of your own GAS SAFE gas fitter. We may at our discretion allow you to return unwanted goods for exchange or refund. All items returned cannot be sold as new and will need to be sold as slight seconds or customer returns. Due to this there will be a re-sale and re-stocking charge of 40% of the product price for this service. In addition to this there is a 5% administration charge to cover additional costs incurred. Returns must be in pristine, saleable condition and full working order, complete with all parts and undamaged original packaging. Delivery and collection charges will also apply. Please read ensure you read our full terms and conditions for more details.

To arrange a return you should contact us to establish the circumstances and we may then issue an authorised Goods Return Note (GRN) and arrange for the goods to be returned to us. Goods that are returned without a GRN will not be accepted and will be re-delivered to you.

---

Safety
Please remember that installing gas appliances is not a DIY job. All gas appliances must be installed by a qualified GAS SAFE registered engineer.

The information given on our site is a guide only. To confirm suitability of any gas product you should employ a GAS SAFE registered engineer to conduct a site survey and report. The return of an unsuitable product that is not faulty will incur a handling and carriage charge as stated above.

IF UNSURE ALWAYS TAKE ADVICE FROM YOUR GAS FITTER. DIRECTFIRESTORE WILL NOT TAKE RESPONSIBILTY FOR MISTAKES MADE SHOULD YOU PURCHASE AN UNSUITABLE PRODUCT.